The main causes of conflict in my experience are:
• Poor or mis-communication
• Clash of personalities
• Resistance to change
All or any of these can be made worse through lack of awareness of expectations, sometimes this is about organisational values & culture (behaviours) and sometimes it is the requirements of the job
Much of the work I have carried out as a HR Consultant has been helping managers to resolve conflict within the team and sometimes specifically with individual employees.
Many of the long standing relationships that I have with clients, started out with a phone call where the employer asked for my help to resolve conflict. We addressed the issue together and implemented processes that helped to prevent conflict reoccurring in the future.
Coaching with The Conversation will introduce you to my tried and tested processes, it will show you how and when to speak to employees when you are concerned that all is not well, giving you confidence to take appropriate action with empathy, when you have seen behaviour that is unusual or, inappropriate. Enabling new processes that reduce the likelihood of conflict occurring in the future.
Modules 4 (every day conversations) & 5 (when things change) give you the tools and techniques to address these issues sensitively and appropriately and hopefully remove the need to ‘call HR’.